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How to Solve No Leads in Hopper

The vicidial hopper is used to temporarily hold leads in a table for future dialing. This allows the dialing script to refer to a very small record set when actually dialing. This table is loaded every 60 seconds with approximately enough calls to last for few minutes. Below are the steps that will help you if there are no leads in hopper.

Solve no leads in hopper.
  • Go to your host name for e.g. xyz.cc.warmconnect.in and click on Dialer Administration.
  • Click Campaigns.
  • Click on the Campaign ID.
  • Check if there are active lists with leads in them.
  • Check the dial statuses and add the required ones and click submit
  • Check minimum hopper level and set it to twice the number of calls per minute, then submit.
  • In detail view check local call time or set default 24 hours calling.
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Auto Stop Dialer on Inactivity

You need to turn on the dialer to make calls. Usually you don’t forget to turn it off, but sometimes you accidentally keep it on which costs you for the server rent.
So to save your pocket we came up with a new feature “Auto Stop Dialer on Inactivity”. It auto stops the dialer if there are no calls, no agent activity on the dialer.
You will get this feature in “Auto Start Stop” menu:-

Auto Stop on Inactivity

Usage –

You can set the time in minutes (between 30-90 mins) for your server. If server is inactive for the set time, it would be turned off. “Custom” option helps you to set the customized inactivity time. “Disable” removes the inactivity entry. Following image shows inactivity entry for 60 mins:-

Set Inactivity Time

P.S. – Don’t worry, this feature won’t stop your dialer for initial 2 hours, so you can perform administrative tasks.

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Server Report

Sometimes you want to track server start or stop, viz. start/stop time, ip and whether it was started / stopped automatically or manually. For this, so far you have had to ask our tech-desk or email us, which is quite inconvenient.

Now, with the help of a new feature “Server Report” you can get start/stop time of your server along with request IP. In Preferences/Reports tab, select the period and click on “View Server Report” as follows:-

View Server Report

Server auto start and auto stop would be logged as auto_start and auto_stop respectively.

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Email Alert on Dialer Start/Stop

Your dialer may be started automatically (using the auto-start-stop feature) or you may have asked your manager to do so manually. However, we find customers having to log in twice a day to ensure that the dialer has been started or stopped.

To avoid this we have introduced a new feature viz. “Email Alert on Dialer Start/Stop” which will send an alert email after your dialer is started and stopped. You will find this feature in “Auto start stop” section of “Manage Servers” tab.

Usage –
Select the server from the drop-down menu for which you want to receive the alert and click on submit to enable the feature. Entry will be seen for the respective server as below. “disable” removes the alert entry and you won’t be receiving any alerts.

P.S. – Emails on dialer start/stop will be sent to username@domainame.com
For e.g. – a warmconnect dialer with user xyz will get the email on xyz@warmconnect.com. In most cases this has already been forwarded to your personal email id.

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How to Setup Transfer-Conf number.

Many campaigns need to transfer calls to third party numbers. The agent can transfer by manually typing numbers. That is manageable if there is only one transfer number. However, in case of multiple transfer numbers it is difficult to remember numbers and mistakes may occur. To avoid this we can preset the transfer numbers in the campaign as under.

Continue reading How to Setup Transfer-Conf number.
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Unverified Caller IDs and USA DIDs (STIR/SHAKEN compatible)

Due to changes in STIR/SHAKEN rules all caller IDs need to be verified. Your caller IDs can be verified in one of the following ways:

  • Provide us a bill showing ownership of the number you use as caller ID.
  • Provide us a document showing a business relationship between you and the owner of the number.
  • Log into your console and chat with our helpdesk to verify the number.
  • Caller ID numbers provided by us do not need verification.

Please note failure to verify your caller IDs may cause auto-subscription to one of the below CallerID options for your protection. Please also note that callerIDs must answer return calls from those dialled.

Our inbound numbers (DIDs) for USA are of 4 types as below. Our helpdesk will help you decide which ones you need. DIDs cannot be converted from one type to another. DIDs are STIR-SHAKEN compatible.

  • Inbound Only: For high volume inbound campaigns. Can be used by Corporates and Call Centers. Cannot be used to set CallerID on outbound dialing. Almost every area code available.
  • CallerIDs: Inbound numbers for personal and corporate use. Can be used as CallerID on outbound calling. Cannot be used by Call Centers. Most area codes available.
  • CallerIDs for Call Centers: Can be used by Call Centers as CallerID on high volume outbound campaigns. Incoming calls charged at toll free rates. Not recommended for Inbound campaigns. Limited choice of area codes.
  • Discount CallerIDs for Call Centers: Sold in bulk packs of 10, 50, 100 & 200. Can be used by Call Centers as CallerID on high volume outbound campaigns. Incoming calls charged at toll free rates. Not recommended for Inbound campaigns. Cannot choose area code, can choose state. Discounts on setup and rent as follows: 10 for the price of 4, 50 for the price of 8, 100 for the price of 10 & 200 for the price of 16 DIDs. These rates are for packs taken at one time. E.g. If you subscribe to a pack of 100 CallerIDs in one month, and another pack of 100 in the next, you will be charged rent for 100 x 2 every month going forward, not for 200 x 1.
Type:Inbound OnlyCallerIDsCallerIDs for
Call Centers
Bulk CallerIDs
for Call Centers
Can be used to set CallerID?YesYesYes
Can be used by Call Centers?YesYesYes
Incoming Charged as Toll Free?YesYes
Choice of Area Code?Almost allMostLimitedState

To order a DID please click on Order DID in your console or start a chat session from our website or dialer admin page, or call our helpdesk.