You may need to search for specific leads using their phone number, emailID, name, disposition status etc. Following steps will let you search and also download recordings of that lead.
Search for leads and download recordings.
- After login Click on Dialer administration.
- Click on Lists.
- Click here to search for a lead.
- Enter the number in the box to search for a lead and click Submit.
- Click on the lead id to search for Recordings.
- Click on the location to Download the recording in GSM format.