DNC is a list of numbers which can be uploaded to the dialer so that agents cannot dial those numbers . In case if agents wants to dial those numbers after certain date you can add these numbers with the expiry period in days. The number will be available in the campaign after the expiry period to dial again.
How to setup DNC with Expiry.
- Create .csv file with headers “Phone” and “Expiry Period”. Expiry Period should be in days
- After Login Click on Dialer Administration
- Now click on Lists
- Click here to Add DNC numbers with Expiry
- Browse DNC file save in .csv format and upload