Scripts are messages that appear on agent’s screen when on a call, populated with lead data, such as name. This allows customized messages to be read out to the lead.
Continue reading Add Customised Scripts to a CampaignTag: agent screen
Hosted VICIdial Demo
This tutorial briefs you on how to use the Hosted VICIdial Demo. It will make most sense to someone who has some experience operating a predictive / auto dialer.
Continue reading Hosted VICIdial DemoHow to Transfer-Conference a call
Some processes may require you to transfer or conference a call after a verification process to a particular phone number. Steps below will help you transfer or conference that call from the agent screen.
Continue reading How to Transfer-Conference a call