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Home / Posts tagged “agent screen”

Tag: agent screen

Posted on March 10, 2022March 11, 2022 by techdesk — Leave a comment

Add Customised Scripts to a Campaign

Scripts are messages that appear on agent’s screen when on a call, populated with lead data, such as name. This allows customized messages to be read out to the lead.

Continue reading Add Customised Scripts to a Campaign
Category: Blog
Tags: agent screen, campaign, Script
Posted on December 29, 2020January 23, 2021 by WarmConnect — Leave a comment

Hosted VICIdial Demo

This tutorial briefs you on how to use the Hosted VICIdial Demo. It will make most sense to someone who has some experience operating a predictive / auto dialer. 

Continue reading Hosted VICIdial Demo
Category: Blog
Tags: Agent login, agent screen, new dialer, Webphone, webrtc
Posted on October 25, 2018December 20, 2018 by Alpesh Lad — Leave a comment

How to Transfer-Conference a call

Some processes may require you to transfer or conference a call after a verification process to a particular phone number. Steps below will help you transfer or conference that call from the agent screen.
Continue reading How to Transfer-Conference a call

Category: Blog
Tags: agent screen, dialer
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