Your online Web Console lets you view recordings that are stored on your WebFolders. While the Console lets you download recordings one at a time, Webfolders also provides the WebDAV protocol for bulk file management and transfer. WebDAV protocol is a modern replacement for FTP protocol and is better suited to work with firewalls. It can be utilised with software such as WinSCP. Following steps will help you setup WinScp for common tasks such as downloading and deleting recordings in bulk.
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How to search for Leads and Download Recordings
You may need to search for specific leads using their phone number, emailID, name, disposition status etc. Following steps will let you search and also download recordings of that lead.
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