Empower your hybrid workforce!
Have your employees switched to using mobile phones for business calls? Improve productivity and regain your phone identity and control with our Hybrid Work From Anywhere Business Telecommunications Services.
When WFH employees use their own mobile phones for work you send the wrong callerID to your business contacts. Our number masking service provides your business a central phone identity while still allowing your employees the convenience of their mobile phones.
- Choose from any of your virtual numbers to display to the called Party
- Multiple modes for every requirement: 2 stage dialing, click to call or app based dialing
Keep separate numbers for display on your website, google search, marketing campaigns etc. These Virtual Phone Numbers can be forwarded to your employee mobiles, an IVR or a queue. Numbers from 50 countries also available to give your business an international presence.
- Indian and International virtual numbers available
- Disposable short term numbers available
- Shared virtual numbers with queue
- Role based numbers
Interactive Voice Response (IVR)
Save on a receptionist. Play interactive messages to callers before they connect to your employees. Modify messages instantly with text to speech or record and uploaded.
- Text to speech
- DTMF call routing capability
- Data gathering
- Multilevel interactions
Click to Call
Integrate your CRM / eCommerce platform / in-house customer handling systems with our Phone Service. Click to Call allows your users to make calls without having to enter a number, reducing error rates & improving productivity. It also allows you to integrate call recordings and analytics into your systems.
- Rest based API for click to call
- Recordings and analytics integration
- Integrate into in house systems, your website or your app .
Remote Calling Queues
Your incoming calls for a department like service maybe too much for a single person to handle. Spread the load by creating calling queues with multiple agents logged in for various departments like sales, service etc. Your agents can log in from anywhere using just their mobile phones as per their schedule and start taking calls.
- Multiple queues
- Multiple strategies to distribute load such as round-robin, ring all, random etc.
- Queue announcements
- Escalation matrix
A combination of all the elements above, our Cloud PBX is phone system that uses the employee mobile phone as an extension.
- All the features above +
- Call metrics
- Call recordings
- Time schedules possible
- Instant re-forwarding to handle employee absence
- Short code dialing from central number